Kirk Laughlin is an award-winning expert in information technology and offshore BPO/ contact center trends and strategies. Laughlin has emerged as one of the foremost thought-leaders on the expansion of services, outsourcing and inward-investment in the Americas. He speaks frequently at conferences throughout the Americas. Earlier, Laughlin was a Managing Director at Ziff Davis Enterprise, based in New York City. He has won four awards for journalism achievements in his 24-year career. Laughlin and his team launched Nearshore Americas in September, 2009. He has been a guest speaker at over twenty-five conferences in the region, including forums in Brazil, Costa Rica, Chile, Argentina, Jamaica, Mexico, Colombia, Antigua, Belize, Nicaragua and the United States.