Sponsors

Interested in becoming a sponsor?

Learning Tribes
Learning Tribes is an international learning and development organization, dedicated to the creation of customized and innovative learning solutions. We present our clients with personalized training experiences for greater engagement and development.

Learn more at learning-tribes.com

The Social Client
We are an agile and innovative agency that accompanies you from end to end on your projects of digital customer relation, community of brand, social insights, social media management, UX Design & Development Cross Devices.

Learn more at thesocialclient.com

CallMiner
CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback in near real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including seven Speech Technology implementation awards in the past five years, CallMiner customers have been recognized for unparalleled success in leveraging Eureka interaction analytics to attain their business goals and objectives. Learn more at www.callminer.com.

CSG

CSG tackles the complexity of business evolution in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience, CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle. The company is the trusted partner driving digital transformation for leading global brands, including Arrow, AT&T, Bharti Airtel, Charter Communications, Comcast, DISH, Eastlink, iFlix, MTN, TalkTalk, Telefonica, Telstra and Verizon.
At CSG, we have one vision: flexible, seamless, limitless communications, information and content services for everyone.

For more information, visit our website at csgi.com and follow us on LinkedInTwitter and Facebook.

WWT

Founded in 1990, WWT has grown to become a global technology solution provider with more than $10 billion in annual revenue. With thousands of IT engineers, hundreds of application developers and unmatched labs for testing and deploying technology at scale, WWT helps customers bridge the gap between IT and the business. By bringing leading technology companies together in a physical yet virtualized environment through its Advanced Technology Center, WWT integrates individually impressive technologies to produce game-changing solutions.

Based in St. Louis, WWT employs more than 4,000 employees and operates over 2 million square feet of warehousing, distribution and integration space in more than 20 facilities throughout the world. For more, visit www.wwt.com.

ConvergeOne
ConvergeOne is a leading IT services provider of collaboration and technology solutions for large and medium enterprises. We’ve spent decades building upon our technology offerings which span the core technology markets- collaboration, enterprise networking, data center, cloud and security. We deliver these offerings across a number of delivery models including on-premise, and in private, hybrid, and public clouds as well as the proprietary ConvergeOne Cloud, regardless of clients’ existing infrastructure. Learn more at convergeone.com.

Sitel Insights
Sitel Insights offers comprehensive customer experience analytics solutions. We specialize in selecting, analyzing, re-structuring and extracting insights from your data to present a clear, visually compelling story with actionable data points. We also apply industry-specific business process know-how to drive further value for your business. Learn more at sitel.com.

NICE inContact
NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies. Learn more at www.niceincontact.com

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. Proudly part of the GN Group, we are committed to letting people hear more, do more, and be more than they ever thought possible. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively. Jabra employs close to 1,100 people worldwide. The GN Group, founded in 1869, operates in 100 countries and delivers innovation, reliability, and ease of use. Learn more at www.jabra.com