The Final Countdown: Everything you need for Sitel Summit 2017

We are looking forward to seeing everyone in just one week! Below is the complete agenda, along with locations, and a link to a map of the hotel. Currently, it looks like we’ll have perfect weather– sunny, low 80’s and no rain.

Business casual attire is recommended. For Wednesday evening’s yacht cruise, wear comfortable clothing and shoes. Also, bring a light jacket or sweater as it can be chilly on the water and in the meeting rooms.

A map of The EDITION is available here.

WEDNESDAY – May 10, 2017

TIME AGENDA ITEM WHO WHERE
12:00-1:00 PM Networking Lunch ALL La Vista Terrace
1:00-1:30 PM Introduction to Acticall Sitel Group Laurent Uberti

CEO

Forum

 

1:30-2:00 PM The Social Client

Customer Experience – A Moving Target

Gordon White

General Manager

2:00-2:30 PM Learning Tribes

Trends in Learning & Development to Maximize Customer Experience

 

Michelle Garcia

Learning & Development Manager

2:30-3:00 PM Networking Break ALL Prefunction
3:00-5:00 PM Ask the Analyst Everest Group

Gartner

HfS

Nearshore Americas

NelsonHall

 

Forum
6:00 PM Transportation to Yacht Cruise      ALL     Lower Level
6:30-10:00 PM Yacht Cruise Venetian Lady
10:00 PM Transportation to EDITION

 

THURSDAY – May 11, 2017

TIME AGENDA ITEM WHO WHERE
7:45-8:45 AM Networking Breakfast ALL Prefunction
8:45-9:00 AM Welcome Don Berryman

CCO

Forum
9:00-9:30 AM Wyndham Hotel Group

Wyndham’s Digital Transformation

Barry Goldstein

EVP & Chief Marketing Officer

9:30-10:00 AM T-Mobile

#HumanDigital: Digital Transformation & CX

Peter Francis

VP, Digital Direct to Customer

10:00-10:30 AM Networking Break ALL Prefunction
10:30-11:30 AM Harvard Business School

Geo Political Climate:

Overview & Potential Impact

Professor Lauren Cohen Forum
11:30-12:00 PM Putala Strategies

Washington Legislative Environment – “The Trump Effect”

Chris Putala

 

12:00-12:30 PM Harvard Business School

Putala Strategies

Sitel

Geo Political Panel

Professor Lauren Cohen

Chris Putala

Craig Reines

12:30-1:45 PM Round Table Lunch ALL Matador Terrace
1:45-2:15 PM Intuit

TurboTax and SmartLook: Marrying Digital Relevance with Human Expertise

Don Deliz

TurboTax Customer Care

Forum
2:15-2:45 PM Capital One

Leveraging Digital to Enhance CX

Doug Woodard

SVP, Customer Channels

2:45-3:15 PM Networking Break ALL Prefunction
3:15-3:45 PM SAP

Navigating the Digital Transformation Journey

Fred Isbell

MGS Senior Marketing Director

Forum
3:45-4:15 PM CareerBuilder

The Candidate Experience from End to End: Where Is Your Weakest Link?

Brandon Casteel

Area Vice President

4:15-4:30 PM Wrap-up Don Berryman
6:30-9:30 PM Cocktails & Dinner ALL Tropicale Bar

 

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