2018 Sitel Summit Videos

2018

Sitel Summit Videos

The Sitel Summit is devoted to the enhanced and connected customer experience. Below, you will find all the videos from our keynotes, some of the industry's leading experts and globally recognized brands.

 

What the Future of CX Looks Like with Sitel Group

Laurent Uberti, Sitel Group
 

The Digital Learning Trends
Impacting CX

Dan Gizzi, Learning Tribes
 

Do You Really Know Me?
Show Me.

Gordon White, tsc
 

Leveraging Data for a
Better CX

Subhendu Mandal, Sitel Insights
 

The Digital Employee Experience from End-to-End

Olivier Camino, Sitel Group
 

Chaos Theory:
A Future-of-Work View

Claire Burge, WNDYR
 

Blockchain:
The Internet of Money

Toni Lane Casserly, CULTU.RE
 

United Healthcare’s Approach to a First Class Service Strategy

Wayne White, UnitedHealth Group
 

Addressing Dangerous
Cybersecurity Attacks

Jim Broome, DirectDefense
 

Exploiting Social Media
Channels for CX

Thomas Rudelle, AXA France
 

Going on an
AdVENTURE

Panel of Industry Experts
 

Insights from
Industry Analysts

Panel of Industry Analysts
 

Managing CX for
Trust Economy Businesses

Panel of Industry Experts
 

Unleashing the Power of Speech Analytics

Panelists from CallMiner and Sitel Group
 

Building a Culture of CX through Digital Transformation

Heather Cox, Digital Transformation Executive

Are you interested in downloading all of the speaker presentations from the 2018 Sitel Summit?

Email us at summit@sitel.com.
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An international learning and development organization dedicated to creating customized and innovative solutions to advance your employees’ skills, and give them the ability to grow

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Storytelling

Learning through customer story arcs gives context to learned skills
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Blended Learning

Capturing the best of digital and face-to-face training

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Real-World Training

Discussion, interaction, practice, role-plays and simulation
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Innovation

LMS, gamification, learning bots, VI, AR, AI and more
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We're a digital CX agency that offers end-to-end solutions for all your digital customer experience management needs, including: Digital Care Strategy and Consulting, Self-Care and Messaging Solutions and Social Care Hubs and Communities

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Digital Care
Strategy and Consulting

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Self-Care and
Messaging Solutions

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Social Care Hubs
and Communities

Learn more about our 4-week methodology to accelerate your digital care initiatives

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An advanced data analytics company dedicated to aggregating customer data sources to deliver actionable insights into the customer journey to enhance customer experience

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Increase Efficiency

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Reduce Churn

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Drive Loyalty

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Boost Sales